30-Day Happiness Guarantee

 

We’re here to help you feel healthy, happy, and confident. If you’re not completely satisfied with your purchase, please contact our team. We’re happy to offer either a refund or an exchange within 30 days of delivery, whichever you prefer. Please note that customers are responsible for return shipping costs, and original shipping charges (if any) are non-refundable.

Returns Policy

Returns are accepted within 30 days of delivery. Please contact our team before sending anything back so we can assist you.

If you're returning your entire order, please include any free gifts received, or the value of those items may be deducted from your refund.

All exchanges, store credit, and gift card purchases are final and non-refundable.

1. Package Your Return

Please send any unwanted products to the address below. Be sure to include your full name and the email address used for your order inside the parcel, this helps us process your return quickly. We strongly recommend using a tracked mail service, as we can’t take responsibility for items lost in transit.

2. Pack It Properly

Returns must be securely packed and include all original packaging. We’re unable to accept items that arrive damaged, such as broken glass or leaking containers, so please take extra care when preparing your parcel.

3. Used Products Policy

If more than 50% of a product has been used, we may review the return and adjust the refund accordingly. We’ve had to put this in place due to an increase in misuse of our returns policy, including cases where products were emptied and returned. Thank you for your understanding, this helps us keep things fair for everyone.

4. International Returns

If you're returning an item from outside the UK, please clearly mark your parcel and any customs forms as “Returned Goods.” This helps avoid unnecessary customs charges or delays. Parcels not properly declared may be rejected or incur fees, which we’re unable to cover.

FAO: Returns
Awake Organics Ltd.
The Barn
Warrington House Farm
Nr. Olney
Buckinghamshire
MK46 4HN

5. Refunds

We’ll email you once your return has been received and your refund processed. Most refunds appear quickly, but please allow up to 14 days for it to show on your bank statement.