30-Day Money Back Guarantee

Returns are accepted up to 30 days from order delivery. Please contact our team to let us know you intend to make a return. Customers are responsible for the return shipping cost. We are unable to refund postage that may have been paid on the original order. If returning your entire order, please return any free gifts that were received or accept a deduction of the cost from your refund. Exchanges, store credit and Gift Card sales are final.

How To Return Your Goods

1. Please send unwanted products to the exact address below. Don't forget to include your full name and the email address on your order inside the parcel. We recommend using a tracked mail service to send back your goods, as we cannot be held responsible if they are lost in the post.

2. Your parcel should be well packed, and all returned goods in their original packaging. We won't accept broken glass or leaking packages.

3. If you have used 50% or more of a product, we retain the right to investigate and reduce the refund amount appropriately. Unfortunately, we have been exposed to an excess of fraud, with a segment of customers decanting product and returning empties shortly after purchase.

4. For international returns, please ensure your goods are declared as RETURNED GOODS.

FAO: Returns
Awake Organics Ltd.
The Barn
Warrington House Farm
Nr. Olney
Buckinghamshire
MK46 4HN

Once your parcel is received, we will notify you by email to confirm your refund has been promptly processed.

Please allow up to 14 days for the credit to appear on your bank statement. It’s usually instantaneous, but can sometimes be delayed on banking statements.