Questions?
We have answers.
Returns, Exchanges, Order Issues
Our mission is to help you feel healthy, happy and confident. In the unlikely event that you are not satisfied with the product(s), please contact our team within 30 days of receiving your order. We are pleased to offer a refund or an equivalent value exchange, whichever you prefer.
See Returns & Exchanges below for full instructions.
Returns are accepted up to 30 days from order delivery. Please contact our team to let us know you intend to make a return. Please note that we are unable to refund any postage paid on your original order. If returning your entire order, please return any free gifts that were received or accept a deduction of the cost from your refund. All exchanges are final.
How To Return Your Goods
1. Please send any unwanted products to the exact address below. Don't forget to include your full name and the email address on your order inside the parcel. We recommend using a tracked mail service to send back your goods, as we cannot be held responsible if they are lost in the post.
2. Your parcel should be well packed, and all returned goods in their original packaging. We won't accept broken glass or leaking packages.
3. If you have used 50% or more of a product, we retain the right to reduce the refund amount accordingly. Unfortunately, a few bad apples have spoiled the bunch. We have been exposed to an excess of fraud, with a segment of customers decanting product and returning empties shortly after purchase.
4. For international returns, please ensure your goods are declared as RETURNED GOODS.
FAO: Returns
Awake Organics Ltd.
The Barn
Warrington House Farm
Nr. Olney
Buckinghamshire
MK46 4HN
Once your parcel is received, we will notify you by email to confirm your refund has been processed. Please allow up to 14 days for the credit to appear on your bank statement. It’s usually instantaneous, but can sometimes be delayed on banking statements.
Please double check the processing and shipping times for your location. You should have tracking information automatically sent to you when your order was dispatched.
Please note the delivery timescales below are an estimate only, and do not account for events that may arise which are outside of our control. This may include Royal Mail service disruption due to weather, strike action, pandemic response, etc., as well as more general Royal Mail delays.
Tracked 24 UK orders should arrive within 1 – 2 days + processing time
Tracked 48 UK orders should arrive within 2 – 3 days + processing time
USA DHL Premium Service orders should arrive within 7 – 10 business days + processing time
In the unfortunate event that your order has gone missing or seems to be stuck in the postal system, please contact our team, quoting your order reference. We will be able to investigate what happened. Occasionally orders do get lost, and if this is the case, your patience is very much appreciated while we work on your postage claim.
If your order is damaged in transit, please take photos and contact our team within 3 WORKING DAYS of receiving your order. We will work with you to make it right as quickly as possible.
We apologise for any inconvenience if there is a mistake with your order (i.e. the wrong product in your order or missing items)! Please contact our team within 3 business days of receiving your order. We will work with you to make it right as quickly as possible.
We do not accept responsibility for lost, refused, uncollected, or undeliverable packages if the customer supplies an incorrect/unrecognised shipping address or fails to collect their parcel from a Royal Mail post office.
When your order is placed, we will send you an email confirming receipt of your order. If for any reason you do not receive this email, please check your spam/junk email folders.
Once your order is processed and shipped, you will receive a shipping notification email with a tracking number.
Shipping Locations & Times
Order before 1pm for same-day processing Monday – Friday*
Free Over £50 (2 - 3 Day RM Delivery Estimate, No Sundays)
Tracked 48 (2 - 3 Day RM Delivery Estimate, No Sundays)
Tracked 24 (1 - 2 Day RM Delivery Estimate, No Sundays)
*Please note delivery timescales are an estimate only, and do not account for events that may arise which are outside of our control. We aim for same day dispatch when your order is placed before the cut-off unless you have purchased items on backorder/pre-order. Orders are not dispatched on the weekend (Sat/Sun) or on UK bank holidays. Shipping prices, times, and services are subject to change without notice.
Order before 10am GMT for same-day processing Monday – Friday*
US Free over $150 (7 - 21 Business Days, Tracked) If the combined weight of your order is over 2KG, we may have to split your order into multiple parcels.
Royal Mail International (7 - 21 Business Days, Tracked) For parcels up to 2KG
DHL Express (5 - 7 Business Days, Tracked) For parcels up to 4KG
*Please note delivery timescales are an estimate only, and do not account for events that may arise which are outside of our control. We aim for same day dispatch when your order is placed before the cut-off unless you have purchased items on backorder/pre-order. Orders are not dispatched on the weekend (Sat/Sun) or on UK bank holidays. Any duty/tax incurred from cross-border shipping shall be payable by the customer upon delivery, therefore we advise you check your local customs policy where applicable. Shipping prices, times, and services are subject to change without notice.
Order before 1pm for same-day processing Monday – Friday*
Free Over £50 (4 - 6 Day RM Delivery Estimate, No Sundays)
Tracked 48 (4 - 6 Day RM Delivery Estimate, No Sundays)
Tracked 24 (2 - 3 Day RM Delivery Estimate, No Sundays)
*Please note delivery timescales are an estimate only, and do not account for events that may arise which are outside of our control. We aim for same day dispatch when your order is placed before the cut-off unless you have purchased items on backorder/pre-order. Orders are not dispatched on the weekend (Sat/Sun) or on UK bank holidays. Shipping prices, times, and services are subject to change without notice.
Rewards Club
Awake Rewards Club Members earn points on purchases and get exclusive benefits. To find out more about our programme, please see the dedicated FAQs section on the Rewards Club page.
Discount Codes & Payment Methods
To use a Discount Code, just type it in on the Checkout page.
Our Discount Codes can not be combined with Reward Points vouchers, other discount codes, or Bundles. Our system will only process one discount code per order.
If you have any problems using your code, check whether it has expired, or if you have already used it for a previous order.
If you continue to have problems, please contact our team.
Payments on our website can be made securely through PayPal, Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, Maestro, Diners Club, and Discover.
We're sorry to hear you're having problems completing your payment. The best and fastest way to reach us is by email.
Product FAQs
Skin chemistry varies from person to person. All declarable allergens are listed under the Full Ingredients section on each product page, and on the product packaging.
Although we use the purest natural ingredients, Awake Organics cannot guarantee that customers will not experience any reactions, and cannot be held responsible should any occur. If you have a history of sensitive skin, allergic reactions or have never tried Awake Organics products before, please patch test on a small area prior to using as directed.
To say that our products are chemical-free would be misleading, as everything at its core is technically a chemical.
All of our skincare products are free from synthetic additives known to be harmful, including parabens, sulphates, petrochemicals, artificial fragrances and colours, and more.
Our products are scented using extremely high quality, organic essential oils.
We advise that our products should be kept out of reach of children. This is important if your child is of an age where they could consume our product, poke their eye with the pipette, spill it all over your carpet, etc., when unsupervised.
If you intend to use a product on your child’s skin, we advise they should be age 3+ years (except for our SPF25, which is safe for use on babies over 3 months old).
We don’t recommend Aura or Moon Goo Natural Deodorant for children, as they are extra-strength products for adults.
All products in the Awake Organics range are Leaping Bunny approved.
We never test on animals and can guarantee that there is no animal testing in our supply chain. We are proudly certified Cruelty Free by Leaping Bunny, the best assurance that a company has made a genuine commitment to ending animal testing.
GLUTEN
Our products are gluten free. We use organic wheatgerm oil and vitamin e derived from wheatgerm oil in some formulations. Despite sounding to the contrary, wheatgerm oil is gluten free. The refining process used to make wheatgerm oil removes gluten proteins from the final ingredient before we add it to our lovely products. A gluten free ingredient declaration statement is available upon request.
SOY
Our products are soy free. We use organic coconut milk powder in the formulation and organic Maltodextrin makes up 2.5% of this ingredient. Our Maltodextrin is derived from organic Tapioca starch, which is extracted from a tuberous South American Cassava root. We also use glycerine derived from rape seed as opposed to soy.
NUTS
Most of our products are nut free.
Exceptions include: Eye Time (Almond oil), Hair & Body Tri-Serum (Argan Kernel Oil), Hair & Scalp Super Oil (Argan Kernel Oil), Hands & Feet (Shea Butter), Dry Patches (Shea Butter), Lip Love (Shea Butter), Space Cat/Star Cloud/Cedar Ridge/Fresh Vibes Natural Deodorant (Shea Butter).
We use ingredients that may have been packed on premises that handles nuts (including peanuts), seeds, cereals, soy and products containing gluten prior to coming to our facility for mixing up into our lovely range of products.
We strongly oppose Genetically Modified Organism (GMO) agriculture. We make a point of using non-GMO ingredients with supplier declarations to back up the claims.
The term Holistic (a.k.a. wholistic) is the philosophy and practice of healing that has to do with constantly keeping the whole body (meaning the physical body, the mind and the spirit) at the highest level of total wellness.
This concept draws from the universal natural laws that state a whole is made up of the sum of all its parts, and that the parts cannot function properly if the whole is not functioning properly.
Holistic skincare is more than just what you use on your skin. Organic, healthy whole foods, plenty of good quality water and frequent exercise are important factors in a healthy skincare regimen.
When it comes to the ever-growing burden of unwanted chemicals in our food, water and air, and even sun damage, your skin might need a little help.
To help unburden yourself from synthetic chemical overload, Awake Organics provides skin, hair and body products that use only the purest, healthiest ingredients that are inline with a holistic approach.
We take great care in selecting unadulterated ingredients that are ultra rich in naturally occurring antioxidants and minerals.
We base our selections on several criteria: locality, purity and organic certification. As such, we source the vast majority of our ingredients from trusted UK and EU suppliers.
We only use non-nano mineral powders in our formulas, including pharmaceutical grade Magnesium.
Our facility is located in a rural area in Buckinghamshire, England, where our team of artisans make our products by hand. Our products are hand-finished, checked and packed, all before they make their way to you!
We do not currently hold brand-level organic certification.
We’re a family-run business with a small team, and we don’t yet have the admin or financial resources for the annual re-certification procedures required at this time.
That being said, our products do contain a majority percentage of Soil Association Certified Organic ingredients.
Where Certified Organic ingredients are not possible to obtain, we source materials that are Fairtrade, Wild-crafted, Unrefined, and/or locally raised, grown and/or produced.
Simply put, we buy the best quality ingredients we can get our hands on.
Most of our packaging is plastic free, with the exception of some products that require pumps or pipettes for dispensing. Where the latter is the case, we offer plastic free refills.
We use glass jars and bottles with aluminium closures, which are 100% recyclable.
We use food grade aluminium jars and bottles that are safely lined, all of which are also 100% recyclable.
Our cartons are made locally, using FSC recycled materials and biodegradable veggie inks.
We don’t use palm oil directly in any of our formulations, however we do use some ingredients that are derived from Responsibly Sourced Palm Oil (RSPO).
These tend to be emulsifiers that are needed to achieve the texture and results our customers have come to expect from our hair and body care products.
Where palm-derived ingredients are used, they are notified on the ingredients list and they are certified RSPO.
RSPO is a global, not-for-profit organisation that brings together stakeholders from across the palm oil supply chain to develop and implement global standards for sustainable palm oil.
A woman can be extra sensitive to many substances during pregnancy. For that reason we recommend waiting until after your baby is born before using products that contain essential oils.
Rinse-off products, such as shampoo or a facial cleanser, will be less readily absorbed into the bloodstream.
When in doubt, we always recommend that you consult your primary healthcare provider.
Our ingredients are pure and fresh, and we want to keep them that way. We do not use water, artificial or synthetic preservatives in most of our products*. Instead, we rely on the naturally antibacterial and antifungal properties of several botanical oils to boost the shelf life of our products. As a result, they do expire with time, as nature intends. To get the most out of our natural products, keep them cool, dry, out of direct sunlight, and always use clean hands (or a spoon) in the jar. The period-after-opening (small jar with 3M/6M/9M/12M) symbol on the packaging indicates the number of months after opening that you should use the product for best results. We recommend using our products within 12 months or receiving them for optimal results.
*Coconut & Sesame Conditioner, Eye Time, and SPF25 each contain up to 1% preservative.
Stocking up? If you’re not planning to open and use your products immediately, we
recommend storing them in the fridge for up to 12 months (don’t freeze them).
This will help keep them fresh by avoiding common temperature fluctuations and
exposure to light, which are common in a home environment and can degrade
natural products over time. Once out of the fridge, please let them come to
room temperature and they will be good as new.
We do not use water, artificial or synthetic preservatives in most of our products*. Instead, we rely on the naturally antibacterial and antifungal properties of several botanical oils to boost the shelf life of our products. As a result, they do expire with time, as nature intends. The period-after-opening (small jar with 3M/6M/9M/12M) symbol on the packaging indicates the number of months after opening that you should use the product for best results. We recommend using our products within 12 months or receiving them for optimal results.
*Coconut & Sesame Conditioner, Eye Time, and SPF25 each contain up to 1% preservative.
We do not use sulphates, harsh detergents, artificial fragrances or colours, which are usually the “flare-up” culprits.
However, our natural skin care products are designed to provide aromatherapeutic
benefits, and therefore may contain high concentrations of natural essential oils.
Any allergens contained in our essential oil blends are naturally occurring, and include: Limonene, Linalol, Geraniol, Citronellol, and Citral.
We recommend patch testing any natural skin care product you purchase on a small area inside your wrist or upper arm for 2-3 days prior to using.
Most of our products are vegan, but some contain beeswax. Divine Skin Moisture Balm, Aura Natural Deodorant and Moon Goo Natural Deodorant all contain beeswax.
The Stearic Acid contained in some products is 100% plant-based and derived from coconuts.
Please see our list of vegan products here.
We do not use any animal by-products in our formulas. The Stearic Acid contained in some products is 100% plant-based and derived from coconuts.