Delivery & Returns FAQs
Delivery Times & Locations
Processing Times
- Orders placed before 4pm GMT, Monday–Friday, are usually dispatched the same day.
- Excludes backorders, weekends, and UK holidays.
Delivery Estimates
Delivery time may be affected by busy periods or factors beyond our control.
- Tracked 48: 2–3 days (no Sundays)
- Tracked 24: 1–2 days (no Sundays) Signature required
When your order ships, you’ll receive an email with your tracking details so you can follow its journey. Please note that a signature may be required.
Shipping prices and services may change without notice.
Processing Times
- Orders placed before 4pm GMT, Monday–Friday, are usually dispatched the same day.
- Excludes backorders, weekends, and national holidays.
Delivery Estimates
Delivery time may be affected by busy periods or factors beyond our control.
- Usually 5-8 business days (FedEx FIC)
- Tracking number included
Import Duties / Taxes / Fees
- No surprises at checkout: US orders include all taxes, tariffs, and duties. The price you see at checkout is final. There is nothing to pay on delivery.
When your order ships, you’ll receive an email with your tracking details so you can follow its journey. It will ship to the US via FedEx, then finish its journey via your local postal system.
Shipping prices and services may change without notice.
Processing Times
- Orders placed before 4pm GMT, Monday–Friday, are usually dispatched the same day.
- Excludes backorders, weekends, and national holidays.
Delivery Estimates
Delivery time may be affected by busy periods or factors beyond our control.
- Usually 3–7 business days (Fedex FIC)
- Tracking number included
Import Duties / Taxes / Fees
- No surprises at checkout: EU orders include all taxes, tariffs, and duties. The price you see at checkout is final. There is nothing to pay on delivery.
When your order ships, you’ll receive an email with your tracking details so you can follow its journey. It will ship to Europe via FedEx, then finish its journey via your local postal system.
Shipping prices and services may change without notice.
Processing Times
- Orders placed before 4pm GMT, Monday–Friday, are usually dispatched the same day.
- Excludes backorders, weekends, and national holidays.
Delivery Estimates
Delivery time may be affected by busy periods or factors beyond our control.
- Usually 5-10 business days (Fedex FIC)
- Tracking number included
Import Duties / Taxes / Fees
- No surprises at checkout: Canadian orders include all taxes and duties. The price you see at checkout is final. There is nothing to pay on delivery.
When your order ships, you’ll receive an email with your tracking details so you can follow its journey. It will ship to Canada via FedEx, then finish its journey via the Canadian postal system.
Shipping prices and services may change without notice.
Processing Times
- Orders placed before 4pm GMT, Monday–Friday, are usually dispatched the same day.
- Excludes backorders, weekends, and national holidays.
Delivery Estimates
Delivery time may be affected by busy periods or factors beyond our control.
- Usually 7-15 business days (Fedex FIC)
- Tracking number included
Import Duties / Taxes / Fees
- No surprises at checkout: Australia orders include all taxes and duties. The price you see at checkout is final. There is nothing to pay on delivery.
When your order ships, you’ll receive an email with your tracking details so you can follow its journey. It will ship to Australia via FedEx, then finish its journey via your local postal system.
Shipping prices and services may change without notice.
Processing Times
- Orders placed before 4pm GMT, Monday–Friday, are usually dispatched the same day.
- Excludes backorders, weekends, and national holidays.
Delivery Estimates
Delivery time may be affected by busy periods or factors beyond our control.
- Usually 5-8 business days (Fedex FIC)
- Tracking number included
Import Duties / Taxes / Fees
- No surprises at checkout: Swiss orders include all taxes and duties. The price you see at checkout is final. There is nothing to pay on delivery.
When your order ships, you’ll receive an email with your tracking details so you can follow its journey. It will ship to Switzerland via FedEx, then finish its journey via your local postal system.
Shipping prices and services may change without notice.
Processing Times
- Orders placed before 4pm GMT, Monday–Friday, are usually dispatched the same day.
- Excludes backorders, weekends, and national holidays.
Delivery Estimates
Delivery time may be affected by busy periods or factors beyond our control.
- Usually 5-8 business days (Fedex FIC)
- Tracking number included
Import Duties / Taxes / Fees
- No surprises at checkout: Singaporean orders include all taxes and duties. The price you see at checkout is final. There is nothing to pay on delivery.
When your order ships, you’ll receive an email with your tracking details so you can follow its journey. It will ship to Singapore via FedEx, then finish its journey via your local postal system.
Shipping prices and services may change without notice.
Processing Times
- Orders placed before 4pm GMT, Monday–Friday, are usually dispatched the same day.
- Excludes backorders, weekends, and national holidays.
Delivery Estimates
Delivery time may be affected by busy periods or factors beyond our control.
- Usually 6-10 business days (Fedex FIC)
- Tracking number included
Import Duties / Taxes / Fees
- Payable on Delivery: UAE orders are shipped excluding import duties and taxes. Final charges, if applicable, are payable upon delivery to local customs or the delivery courier.
When your order ships, you’ll receive an email with your tracking details so you can follow its journey. It will ship to UAE via FedEx, then finish its journey via your local postal system.
Shipping prices and services may change without notice.
Returns & Exchanges
Your happiness matters to us. Try our products with confidence, if they're not quite right, just reach out and return them within:
- 30 days for UK orders — for a refund or exchange
- 60 days for international orders — for a refund
A few quick details to help your return go smoothly:
- Customers cover return shipping; original shipping costs aren't refundable
- Returning your full order? Please include any free gifts, or their value will be deducted
- Returns must reach us within the 30/60-day window
- Exchanges, store credit, and gift cards are final
A quick note to keep things fair: we're unable to refund empty or near-empty items. If more than 75% of a product has been used, we may review the return and adjust the refund accordingly. If something isn't working for you, please get in touch early. We'd much rather help you find the right fit. Thanks so much for understanding.
For full details, please see your relevant Return Instructions below.
A few things to know:
- Customers cover return shipping; original shipping costs aren't refundable
- Returning your full order? Please include any free gifts, or their value will be deducted
- Returns can be initiated within 30 days of the order date as part of our goodwill returns policy
- Exchanges, store credit, and gift cards are final
1. Contact Our Team to Start Your Return
2. Prepare Your Return
Please send unwanted products to the address below. Include your full name and the email address used for your order inside the parcel, this helps us process your return quickly. We strongly recommend using a tracked mail service, as we can’t take responsibility for items lost in transit.
FAO: Returns
Awake Organics Ltd.
The Barn
Warrington House Farm
Nr. Olney
Buckinghamshire
MK46 4HN
3. Secure Your Parcel
Returns must be securely packed and include all original packaging where possible. We’re unable to accept items that arrive damaged, such as broken glass or leaking containers, so please take extra care when preparing your parcel.
4. Your Refund
We’ll email you once your return has been received and your refund processed. Most refunds appear quickly, but please allow up to 14 days for it to show on your bank
statement.
A quick note to keep things fair: we're unable to refund empty or near-empty items. If more than 75% of a product has been used, we may review the return and adjust the refund accordingly. If something isn't working for you, please get in touch early. We'd much rather help you find the right fit. Thanks so much for understanding.
Cancellation Rights for EU Customers
If you are based in the European Union, you have the legal right to cancel your order within 14 days of receiving it, without giving any reason.
To exercise this right, please Contact Us and include your order number along with a clear statement that you wish to cancel or withdraw from your purchase.
Once we’ve received your request, we’ll confirm the cancellation and explain the next steps for returning your order.
Refunds will be issued to your original payment method once the returned items have been received and inspected.
For all other return requests outside of EU statutory cancellation rights, please refer to our International Return Instructions below.
Refunds will be issued to your original payment method once the returned items have been received and inspected.
For all other return requests outside of EU statutory cancellation rights, please refer to our International Return Instructions below.
A Few Things To Know:
- Customers cover return shipping; original shipping costs are not refundable
- Returning your full order? Please include any free gifts, or their value will be deducted
- Returns can be initiated within 60 days of the order date as part of our goodwill returns policy
- Exchanges and gift cards are final
1. Contact Our Team to Start Your Return
2. Prepare Your Return
Please send unwanted products to the address below. Include your full name and the email address used for your order inside the parcel, this helps us process your return quickly. We strongly recommend using a tracked mail service, as we can’t take responsibility for items lost in transit.
Your parcel must be clearly marked as “Returned Goods” on both the package and customs forms. Parcels not properly declared may be rejected or incur fees, which we’re unable to cover.
FAO: Returns
Awake Organics Ltd.
The Barn
Warrington House Farm
Nr. Olney, Buckinghamshire
MK46 4HN, England
3. Secure Your Parcel
Returns must be securely packed and include all original packaging where possible. We’re unable to accept items that arrive damaged, such as broken glass or leaking containers, so please take extra care when preparing your parcel.
4. Your Refund
We’ll email you once your return has been received and your refund processed. Most refunds appear quickly, but please allow up to 14 days for it to show on your bank
statement.
A quick note to keep things fair: we're unable to refund empty or near-empty items. If more than 75% of a product has been used, we may review the return and adjust the refund accordingly. If something isn't working for you, please get in touch early. We'd much rather help you find the right fit. Thanks so much for understanding.