If you need to make a last-minute address change, please contact our team as soon as possible. If we receive your amendment before your parcel is packed on the dispatch trolley, we will do our very best to update it for you. Otherwise, it will be shipped to you as-is.

For UK customers, you may be able to update your order address via the tracking link we will send you. Royal Mail's "Update your delivery options" feature allows you to redirect a parcel to a different address after it has been shipped, provided you do so before the initial delivery attempt.

If you would like to update or cancel your order, please contact our team as soon as possible. If we receive your amendment before your parcel is packed on the dispatch trolley, we will do our very best to update it for you. Otherwise, it will be shipped to you as-is.

We currently ship internationally to EU countries (excluding Monaco and Cypress, sorry!).

We’ve had to temporarily pause shipping to the United States while we sort out some changes with international carriers and the new de minimis rules. We’ll update this page the moment US shipping is back online. and Mainland USA.

Please see Duty/Taxes/Fees below for all international orders.

EU Orders up to €150

No extra VAT or cross-border fees. What you pay at checkout is final.

EU Orders over €150

We don’t collect VAT on orders over €150. Your local customs office may charge VAT, duties, or fees on delivery. Please check your local import rules if you're unsure.

US Orders

We’ve had to temporarily pause shipping to the United States while we sort out some changes with international carriers and the new de minimis rules.

Thank you so much for your patience. We’ll update this page the moment US shipping is back online.

We aim to dispatch same day if you order before 4pm GMT, Monday - Friday, excluding backorders, weekends and UK holidays. Delivery times are estimates and can be affected by busy periods or factors beyond our control.

United Kingdom

Tracked 48 & Free Over £60 (2-3 Day Delivery Estimate, No Sundays)

Tracked 24 (1-2 Day Delivery Estimate, No Sundays)

USA Mainland

FedEx USA & US Free over $200 (3-7 Business Day Estimate, Tracked)

EU Countries (Excluding Cypress & Monaco)

International (3-7 Business Day Estimate, Tracked)

Shipping prices, timescales, and services are subject to change without notice.

We’re here to help you feel healthy, happy, and confident. If you’re not completely satisfied with your purchase, please contact our team. We’re happy to offer either a refund or an exchange within 30 days of delivery, whichever you prefer. Please note, original postage costs aren’t refundable. Exchanges, store credit, and gift card sales are final.

For full details and instructions, please see our Returns Policy below.

Returns are accepted within 30 days of delivery. Please contact our team before sending anything back so we can assist you.

Customers are responsible for return shipping costs. Original shipping charges (if any) are non-refundable.

If you're returning your entire order, please include any free gifts received, or the value of those items may be deducted from your refund.

All exchanges, store credit, and gift card purchases are final and non-refundable.

1. Package Your Return

Please send any unwanted products to the address below. Be sure to include your full name and the email address used for your order inside the parcel, this helps us process your return quickly. We strongly recommend using a tracked mail service, as we can’t take responsibility for items lost in transit.

2. Pack It Properly

Returns must be securely packed and include all original packaging. We’re unable to accept items that arrive damaged, such as broken glass or leaking containers, so please take extra care when preparing your parcel.

3. Used Products Policy

If more than 50% of a product has been used, we may review the return and adjust the refund accordingly. We’ve had to put this in place due to an increase in misuse of our returns policy, including cases where products were emptied and returned. Thank you for your understanding, this helps us keep things fair for everyone.

4. International Returns

If you're returning an item from outside the UK, please clearly mark your parcel and any customs forms as “Returned Goods.” This helps avoid unnecessary customs charges or delays. Parcels not properly declared may be rejected or incur fees, which we’re unable to cover.

FAO: Returns
Awake Organics Ltd.
The Barn
Warrington House Farm
Nr. Olney
Buckinghamshire
MK46 4HN

5. Refunds

We’ll email you once your return has been received and your refund processed. Most refunds appear quickly, but please allow up to 14 days for it to show on your bank statement.