Contact us
The best and fastest way to reach us is by email. In the meantime, you might find the answer to your question below or in our extended FAQ section.
Questions? We're happy to help!
FAQs
UK & Channel Islands
Order before 1pm for same-day processing Monday – Friday*
Free Over £50 (2-3 Day RM Delivery Estimate, No Sundays)
Tracked 48 (2-3 Day RM Delivery Estimate, No Sundays)
Tracked 24 (1-2 Day RM Delivery Estimate, No Sundays)
USA Mainland
Order before 10am GMT for same-day processing Monday – Friday*
Royal Mail International (7+ Business Days, Tracked) For parcels up to 2KG
DHL Express (5+ Business Days, Tracked) For parcels up to 4KG
US Free over $150 (7 - 21 Business Days, Tracked) If the combined weight of your order is over 2KG, we may have to split your order into multiple parcels.
Canada
Order before 10am GMT for same-day processing Monday – Friday*
Royal Mail International (7+ Business Days, Tracked) For parcels up to 2KG
Australia
Order before 10am GMT for same-day processing Monday – Friday*
Royal Mail International (9+ Business Days, Tracked) For parcels up to 2KG
*Please note delivery timescales are an estimate only, and do not account for events that may arise which are outside of our control. We aim for same day dispatch when your order is placed before the cut-off unless you have purchased items on backorder/pre-order. Orders are not dispatched on the weekend (Sat/Sun) or on UK bank holidays. Any duty/tax incurred from cross-border shipping shall be payable by the customer upon delivery, therefore we advise you check your local customs policy where applicable. Shipping prices, times, and services are subject to change without notice.
We currently ship throughout the UK and Channel Islands, and to Mainland USA.
If there is a mistake on your order shipping address, please get in touch as soon as possible to correct the error. If we receive your amendment before your parcel leaves our premises, we will be able to change it for you.
In the unlikely event that you are not satisfied with the product(s), please contact our team as soon as possible to let us know. We are pleased to offer a refund on the product(s) or an equivalent value exchange, whichever you prefer.
Returns and Exchanges may be accepted up to 30 days from order delivery. Full instructions are available here.
Returns and Exchanges may be accepted up to 30 days from order delivery. Full instructions are available here.