We're sorry to hear something is not quite right! Please see our dedicated order page for more helpful information.

Please review our full Returns & Exchanges policy here.

If you need to make a last-minute address change, please contact our team as soon as possible. If we receive your amendment before your parcel is packed on the dispatch trolley, we will do our very best to update it for you. Otherwise, it will be shipped to you as-is.

For UK customers, you may be able to update your order address via the tracking link we will send you. Royal Mail's "Update your delivery options" feature allows you to redirect a parcel to a different address after it has been shipped, provided you do so before the initial delivery attempt.

If you would like to update or cancel your order, please contact our team as soon as possible. If we receive your amendment before your parcel is packed on the dispatch trolley, we will do our very best to update it for you. Otherwise, it will be shipped to you as-is.

We currently ship internationally to Mainland USA, EU (excluding France, Monaco and Cypress), Canada, Australia, Switzerland, Singapore and UAE.

No Surprises after Checkout: US, EU, Canada, Australia, Switzerland, Singapore

Orders are shipped with no extra costs to you. The price you see at checkout is final: no additional taxes, tariffs, customs duties, or handling fees on delivery.

Import Duties & Taxes Payable on Delivery: UAE

UAE orders are shipped excluding import duties and taxes. Final charges, if applicable, are payable upon delivery to local customs or the delivery courier.

Processing Times

• Orders placed before 4pm GMT, Monday–Friday, are usually dispatched the same day.
  
• Excludes backorders, weekends, and UK holidays.

Delivery Estimates

Please check your specific delivery location here.