Shipping & Returns
30-Day Money Back Guarantee
Our mission is to help you feel healthy, happy and confident. In the unlikely event that you are not satisfied with the product(s), please contact our team within 30 days of receiving your order. We are pleased to offer a refund or an equivalent value exchange, whichever you prefer. See Returns & Exchanges below for full instructions.
Delivery Estimates
UK
Order before 1pm for same-day processing Monday – Friday*
Free Over £50 (2 - 3 Day RM Delivery Estimate, No Sundays)
Tracked 48 (2 - 3 Day RM Delivery Estimate, No Sundays)
Tracked 24 (1 - 2 Day RM Delivery Estimate, No Sundays)
Channel Islands
Order before 1pm for same-day processing Monday – Friday*
Free Over £50 (4 - 6 Day RM Delivery Estimate, No Sundays)
Tracked 48 (4 - 6 Day RM Delivery Estimate, No Sundays)
Tracked 24 (2 - 3 Day RM Delivery Estimate, No Sundays)
USA Mainland
Order before 10am GMT for same-day processing Monday – Friday*
Royal Mail International (7 - 21 Business Days, Tracked) For parcels up to 2KG
DHL Express (5 - 7 Business Days) For parcels up to 4KG
*Please note delivery timescales are an estimate only, and do not account for events that may arise which are outside of our control. We aim for same day dispatch when your order is placed before the cut-off unless you have purchased items on backorder/pre-order. Orders are not dispatched on the weekend (Sat/Sun) or on UK bank holidays. Any duty/tax incurred from cross-border shipping shall be payable by the customer upon delivery, therefore we advise you check your local customs policy where applicable. Shipping prices, times, and services are subject to change without notice.
Returns & Exchanges
Returns are accepted up to 30 days from order delivery. Please contact our team as soon as possible to let us know you intend to make a return.
Please note that we are unable to refund any postage paid on the original order. If returning your entire order, please return any free gifts that were received or accept a deduction of the cost from your refund. All exchanges are final.
Please send unwanted products to the exact address below. Please include your full name and the email address on your order. Ensure your items are secure and well-packaged (we will not accept broken glass or leaking parcels). For international returns, please ensure the goods are declared as RETURNED GOODS. We recommend using a tracked mail service to send back your goods, as we cannot be held responsible if they are lost in the post.
FAO: Returns
Awake Organics Ltd.
The Barn
Warrington House Farm
Nr. Olney
Buckinghamshire
MK46 4HN
Once your parcel is received, we will notify you by email to confirm your refund has been processed. Please allow up to 14 days for the credit to appear on your bank statement. It’s usually instantaneous, but can sometimes be delayed on banking statements.