Privacy Policy

Our Privacy Policy describes how Awake Organics Ltd. collects, protects and makes use of the information you give us when you use this website. If you are asked to provide information when using this website, it will only be used in the ways described in this Privacy Policy. This policy is updated from time to time.

What We Gather

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them. We collect information when a visitor browses our website, creates an account, fills out a form, writes a comment/review, makes a purchase or subscribes to our email or SMS list.

We may collect the following information from you:

• Name and Business
• Contact information, including email address and phone (mobile) number
• Demographic information, such as preferences and interests
• Website usage data
• Other information relevant to customer enquiries
• Other information pertaining to special offers and surveys

How We Use This Data

Collecting this data helps us understand what you are looking from Awake Organics, enabling us to deliver improved products and services.

Specifically, we may use this data:

• For our own internal records.
• To improve the products and services we provide.
• To customise the website for you.
• To contact you about products, services or information you may be interested in. (unsubscribe at any time)
• To contact you via email, telephone or mail in response to a specific enquiry, an order you've placed or are considered placing (ie. Cart Abandonment). (unsubscribe at any time)
• To request product and/or website feedback. Unsubscribe at any time.
• To contact you with information regarding our Rewards Program if you have signed up. (unsubscribe at any time)

Controlling Information About You

When you fill in a form/place an order/add an item to cart or provide your details on our website, we will store that data. We will never lease, distribute or sell your personal information to third parties. Any personal information we hold about you is securely stored and processed by Klaviyo, in accordance with the EU Privacy Shield.

Security

To prevent unauthorised disclosure or access to your information, we have implemented strong electronic security safeguards on this website.

What We Use The Data For

If you visit our website, place an order, add an item to the cart, leave a blog comment, create an account or subscribe to our email list, we will collect the data you submit on our website. We will use this data to send you marketing emails and reward points updates, request information from you (such as product reviews), and we may re-market to you to from to time. You have the right to unsubscribe at any time by clicking the Unsubscribe link in the footer of any promotional email sent to your email address.

PayPal: All PayPal transactions are subject to the PayPal Privacy Policy.

This Website Uses Cookies

A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use our website and what pages they tend to visit.

We may use Cookies to:

• Analyse our web traffic using Google Analytics.
• Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
• Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
• Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
• To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us. You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Meta Pixel / Google Ads 

Conversion tracking helps us measure the return on investment of Facebook, Instagram and Google Ad spend by reporting on the actions people take after viewing those ads. We create pixels that track conversions, add them to the pages on our website where the conversions will happen, and then track these conversions back to ads we are running on Facebook. No personal information is contained in or collected as a result of using these cookies or pixels. Opting out of Re-marketing Pixels and Technologies: You can opt-out of re-marketing pixels and technologies. For instructions, visit thenai.org.

External Links From This Website

Our website may contain links to other websites. Please note that we have no control of websites outside the Awake Organics domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy of your data.